CAUSE
This behavior may occur in the following situations:
•You have an early version of Easy CD Creator installed on your Windows XP-based computer.
•You removed an early version of Easy CD Creator before you upgraded your computer to Windows XP. This behavior occurs because the drivers for some early versions of Easy CD Creator are incompatible with Windows XP. When you remove Easy CD Creator, some registry settings and files may remain on the computer.
RESOLUTION
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, manually remove registry settings and files that are related to the Easy CD Creator program. To do this, follow these steps.
2.If the Easy CD Creator program is installed, remove it. To do this, follow these steps:
a. Click Start, and then click Control Panel.
b. Click Switch to Category View if Control Panel is not already in Category View.
c. Click Add or Remove Programs, click the Easy CD Creator program in the Currently installed programs list, and then click Remove.
d. Follow the steps to remove the program, and then click Close to close the Add or Remove Programs dialog box.
3.Click Start, and then click Search.
4.Click All files and folders.
5.In the All or part of the file name box, type cdr*.sys.
6.In the Look in list, click Local Hard Drives (C:), and then click Search.
7.In the right pane of the Search Results dialog box, rename the following files if they are listed: Cdr4_2K.sys
Cdralw2k.sys
To do this, right-click a file, and then click Rename. Rename the .sys file name extension to .old, and then press ENTER.
8.When you are finished renaming the files, close the Search Results dialog box.
9.Click Start, click Run,type regedit, and then click OK.
10.Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
11.In the right pane of Registry Editor, right-click the UpperFilters value (if it is present), and then click Delete. Click Yes on the Confirm Value Delete message .
12.Right-click the LowerFilters value (if it is present), and then click Delete. Click Yes on the "Confirm Value Delete" message.
13.Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K
14.On the Edit menu, click Delete, and then click Yes on the "Confirm Key Delete" message.
15.Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k
16.On the Edit menu, click Delete, and then click Yes on the "Confirm Key Delete" message.
17.Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf
18.On the Edit menu, click Delete, and then click Yes on the Confirm Key Delete message.
19.Locate the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr
20.On the Edit menu, click Delete, and then click Yes on the Confirm Key Delete message .
21.On the File menu, click Exit.
22.Restart the computer.
